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Frequently Asked Questions

General Information

What is Pin-Up Casino?
Pin-Up Casino is a leading international online gambling platform that offers a wide range of casino games, including slots, live dealer games, table games, and sports betting options. We provide a secure and entertaining environment for players worldwide.
Is Pin-Up Casino legit and licensed?
Yes, Pin-Up Casino is a fully legitimate and licensed operator. We operate under an international gaming license (Curacao), ensuring that all our operations comply with strict regulatory standards for fairness and security.
Who owns and operates Pin-Up?
Pin-Up is owned and operated by a reputable international gambling company, Carletta N.V., which is registered and established under the laws of Curacao.
In which countries is Pin-Up available?
Pin-Up is an international brand available in many countries across Europe, Asia, and South America, including India, Brazil, Turkey, and CIS countries.
Can I play at Pin-Up from my country?
You can play if online gambling is not explicitly prohibited in your jurisdiction and your country is not on our restricted list. Pin-Up India specifically caters to Indian players with local currency support (INR).

Account & Registration

How do I register an account at Pin-Up?
Registration is simple: 1. Click the red "Sign Up" button. 2. Choose registration by email or phone. 3. Fill in the details. 4. Select your currency (e.g., INR). 5. Confirm the terms and click "Sign Up".
How do I log in to my Pin-Up account?
Click the "Log In" button at the top right corner. Enter your registered email/phone number and password to access your account.
What should I do if I forgot my password?
Click on "Log In" and select the "Forgot Password?" link. Enter your registered email or phone number, and we will send you instructions to reset your password.

Verification (KYC)

Does Pin-Up require account verification (KYC)?
Yes, verification is required to ensure security and prevent fraud. It is usually requested before your first withdrawal.
What documents are needed for verification?
Typically, you need to provide a clear photo of your ID (Passport, Aadhaar Card, or Driver's License) and sometimes a proof of address or a selfie with your ID.
How long does verification take?
Our security team reviews documents as quickly as possible. Usually, verification is completed within 24 hours (often much sooner) after you submit the correct documents.

Deposits & Withdrawals

How do I deposit money at Pin-Up?
Log in, go to the "Cashier" section, select "Deposit", choose your preferred payment method, enter the amount, and follow the on-screen instructions to complete the transaction.
What payment methods does Pin-Up support?
We support a wide range of local and international methods, including UPI, Paytm, PhonePe, GPay, IMPS, Net Banking, and various cryptocurrencies.
Does Pin-Up accept cards, e-wallets, or crypto?
Yes! We accept VISA/Mastercard, popular e-wallets, and major cryptocurrencies like Bitcoin, USDT, and Ethereum for both deposits and withdrawals.
What is the minimum deposit at Pin-Up?
The minimum deposit varies by payment method but is generally very accessible, starting from as low as ₹300-₹500 for most local Indian payment options.